Overview
Voice agents (also called workflows) are the core of Tala. They handle phone conversations with your customers, whether for inbound support, outbound sales, or automated follow-ups.Creating Your First Voice Agent
Method 1: AI-Assisted Creation (Recommended)
The fastest way to create a voice agent is using our AI assistant:- Navigate to Workflows from the main menu
- Click Create New Workflow
- Select Create with AI
- Fill in the basic information:
- Company name: Your business name
- Activity description: What your company does
- Tone: Professional, friendly, casual, etc.
- Target audience: Who the agent will be talking to
- Answer 2-3 follow-up questions to refine the agent’s behavior
- Review and customize the generated workflow
The AI generates a complete conversation flow based on your inputs. You can always edit it afterwards.
Method 2: Start from Scratch
For full control over your agent:- Navigate to Workflows
- Click Create New Workflow
- Select Start from Scratch
- Use the visual editor to build your conversation flow
Method 3: Use a Template
Choose from pre-built templates for common use cases:- Customer Support - Handle inbound support requests
- Appointment Booking - Schedule meetings and appointments
- Lead Qualification - Qualify sales prospects
- Survey Collection - Gather customer feedback
What Makes a Good Voice Agent?
Clear Purpose
Define exactly what the agent should accomplish in each call
Natural Conversation
Use conversational language, not robotic scripts
Handle Edge Cases
Prepare for unexpected responses and graceful handoffs
Test Thoroughly
Use Looptalk to test before going live