Overview
The Outlook Calendar integration lets your voice agents check the free slots of your Outlook calendar and create the appointment in it during the call.Outlook Calendar is in Beta.
What You Can Do
Setup
1
Connect Outlook Calendar
Go to Integrations → Click Create Integration → Select Outlook Calendar
2
Authorize Access
Sign in with your Microsoft account and grant calendar permissions.
Tala uses the main calendar of this account.
3
Optional: Restrict Booking Hours
On the Integrations page, click Configure next to Outlook Calendar and
define the hours Tala is allowed to book for each day of the week. Outside those
hours, Tala rejects the slot even if your calendar is empty.
Example Conversation
Appointment Booking Flow
Appointment Booking Flow
Caller: I’d like to book an appointment next week.Agent: Of course! Which day suits you?Caller: Tuesday morning.Agent: Let me check… I have 9:30 AM or 11 AM on Tuesday. Which works
better?Caller: 11 AM, please.Agent: Done, your appointment is booked for Tuesday at 11 AM.
Troubleshooting
Agent can't access the calendar
Agent can't access the calendar
- Verify the integration shows as Connected on the Integrations page
- Reconnect it if you recently changed your Microsoft account password or permissions
Agent proposes slots outside your opening hours
Agent proposes slots outside your opening hours
- Empty slots are treated as bookable by default
- Restrict them with the booking hours of the Outlook Calendar configuration
Next Steps
Google Calendar
The same for Google Calendar
Workflow Tools
See all available agent tools