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Overview

The Hostaway integration lets your voice agents find, in your Hostaway account, the property a caller is talking about: a guest asking for the address, or for the check-in and check-out times. Perfect for short-term rental managers and concierge services using Hostaway as their property management system. The integration is read-only: Tala never creates or changes anything in Hostaway (listings, reservations, calendars or messages).
This integration requires a Hostaway account with access to the Hostaway public API. You need its Account ID and an API key.

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What You Can Do

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Setup

1

Get your credentials

In your Hostaway account, get the Account ID and an API key from the API access settings. If in doubt, ask Hostaway support.
2

Connect Hostaway

Go to Integrations, click Create Integration, choose Hostaway, then enter the Account ID and the API key.
3

Test the connection

Click Test connection. Tala checks your credentials with Hostaway before saving them.
4

Choose the agents

In the same window, under Agents that use Hostaway, check the agents that should look up properties, then click Save. No agent is checked by default.
To add or remove an agent later, click Edit next to Hostaway in Integrations and change the checked agents. A duplicated agent starts unchecked.

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Example Conversation

Caller: Hello, I’m arriving tomorrow at Villa des Orangers. What time can I check in?Agent: Let me check… For Villa des Orangers, check-in is from 4 pm to 9 pm, and check-out is at 11 am.Caller: And what is the exact address?Agent: The address is 12 chemin des Oliviers, 06160 Antibes.
Caller: I’m staying at the apartment on the seafront.Agent: I found several properties that could match. Could you give me the name or the code of your property?

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Managing the Connection

  • Edit: in Integrations, click Edit next to Hostaway to change the Account ID, replace the API key or change the agents that use Hostaway. The saved API key is never displayed; leave the field empty to keep it.
  • Delete: click the trash icon next to Hostaway. The stored credentials are removed and your agents stop looking up properties.

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Security

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Troubleshooting

  • Check the Account ID: it only contains digits
  • Check that the API key is complete, without extra spaces
  • Make sure the API key is still active in your Hostaway account
  • Only active agents of the current organization are listed
  • Close and reopen the Hostaway window after creating the agent
  • Ask the caller for the property name or its code as written in Hostaway
  • Check that the property is active in Hostaway

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Next Steps

Call Transfer

Transfer callers to your team

Workflow Tools

See all available tools