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Overview

The Zenchef integration lets your voice agent tell callers whether your restaurant has room on a given day, for lunch, dinner or brunch, and for how many guests. It is meant for restaurants that manage their bookings in Zenchef.
Zenchef is available on request: it cannot be connected on your own from the app. Contact the Tala team to discuss your setup.

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What It Does Today

Your agent does not book tables in Zenchef and does not know exact times: it only knows whether a service still has room. The agent takes down the caller’s request, and your team confirms the booking afterwards from the call summary.

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Booking Tables in Zenchef

Booking directly in Zenchef during the call is possible on request only, under two conditions:
  1. Your restaurant has the Zenchef Grow plan. Zenchef reserves access to its booking interface for restaurants on this plan.
  2. Your restaurant asks Zenchef for this access. Tala cannot request it on your behalf.
Once Zenchef has granted the access, contact the Tala team to plan the setup.

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Setup

1

Contact the Tala Team

Write to us from the support chat in the app. We review your needs with you and set up the connection to your restaurant.
2

Start Using It

Once Zenchef is connected, your agent checks availability automatically during calls. There is no separate workflow setting to turn on.

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Example Conversation

Caller: Do you have room on Saturday evening for six people?Agent: Let me check… Yes, there is still room for dinner on Saturday for six guests. May I have your name?Caller: Martin.Agent: Noted: dinner on Saturday, six guests, under the name Martin. The restaurant will contact you to confirm your booking.Caller: What about Friday instead?Agent: Let me check Friday… Friday dinner is full. There is still room for dinner on Thursday and Saturday. Would either of those work?

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Information Your Agent Receives

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Limitations

  • No booking, change or cancellation in Zenchef
  • No exact times: availability is given per service only
  • Existing bookings are not visible to the agent
  • Searches cover the next 14 days by default

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Troubleshooting

  • Check that availability is set up in Zenchef for the requested service
  • Check whether the restaurant is closed on the requested day
  • Try a date further ahead
  • This can happen when Zenchef responds slowly
  • The agent tells the caller and takes down the request

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Next Steps

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