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Overview

The Zelty integration enables your voice agents to interact with your restaurant’s point-of-sale system in real-time during calls. Perfect for restaurants using Zelty for their POS and online ordering.
This integration requires API access from Zelty. Contact Zelty’s partner program to obtain your credentials.

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What You Can Do

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Setup

1

Get API Credentials

Request API access from Zelty’s partner program at zelty.fr/ressources/integration. You will receive:
  • API Username
  • API Password
  • Location ID (your restaurant identifier)
2

Add Integration

Go to Integrations -> Click Add Zelty -> Enter your credentials
3

Test Connection

Click Test to verify your credentials work correctly
4

Start Using It

Once Zelty is active, its order and menu tools are available automatically during calls. There is no separate workflow toggle for Zelty.

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Available Tools

Your agent has access to three functions:

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Example Conversations

Caller: I’d like to order a Margherita and a Caesar salad.Agent: Perfect. Let me add that to your order… One Margherita pizza and one Caesar salad. Your total is 20 euros. Your order number is 4521. It will be ready in about 20 minutes.Caller: Can I add a tiramisu?Agent: Of course! I’ve added the tiramisu. Your new total is 26 euros.
Caller: I placed an order earlier, number 4521. Is it ready?Agent: Let me check… Your order 4521 is currently being prepared. It should be ready in about 10 minutes.Caller: Great, thanks!Agent: You’re welcome! We’ll have it ready for you soon.

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Integrated Payment

When Stripe is also connected, your agent can create an order and send a payment link in one step. See Stripe (Paiement) for details.

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Order Status Values

Your agent translates order statuses to French:

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Technical Details

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Limitations

Current limitations:
  • Order creation is for pickup/delivery only (no table service)
  • Zelty alone does not process payment; connect Stripe as well to enable the combined order + payment flow
  • Requires active Zelty API partnership

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Troubleshooting

  • Double-check your username and password
  • Verify your account has API access enabled
  • Contact Zelty support if credentials were recently issued
  • Verify the location ID matches your restaurant
  • Check if products are marked as available in Zelty
  • Ensure the category exists in your Zelty configuration
  • Confirm all product IDs are valid
  • Check that your restaurant is currently open in Zelty
  • Verify your API account has order creation permissions
  • This should resolve automatically (tokens are refreshed)
  • If persistent, try disconnecting and reconnecting the integration
  • Check if your API credentials were revoked

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Next Steps

Zenchef

Add reservation availability

Workflow Tools

See all available tools