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Overview

The TheFork integration enables your voice agents to check restaurant availability and create reservations in real-time during calls. Perfect for restaurants using TheFork (LaFourchette) as their reservation management system.
This integration requires a TheFork Manager account and your restaurant UUID. Contact TheFork to become a partner and obtain your credentials.

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What You Can Do

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Setup

1

Find Your Restaurant UUID

Your TheFork restaurant UUID is available in your TheFork Manager dashboard under restaurant settings. It’s a 36-character identifier like:
2

Add Integration

Go to Integrations → Click Add TheFork → Enter your restaurant UUID and name
3

Test Connection

Click Test to verify your restaurant is found and accessible
4

Enable in Workflow

In Workflow Editor → Tools → Enable TheFork Availability and/or TheFork Reservations

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Available Tools

Your agent has access to three functions:

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Example Conversation

Caller: Do you have availability for Saturday evening?Agent: Let me check… Yes, we have tables available on Saturday for dinner. We have slots at 7:30 PM and 9:00 PM. How many guests will you be?Caller: We’ll be 4 people. Can I book at 7:30?Agent: Of course! I’ll need a few details to complete the reservation. What name should I put the booking under?Caller: Martin, please.Agent: And what’s the best phone number and email to reach you?Caller: 06 12 34 56 78, and my email is [email protected]Agent: Perfect! I’ve booked a table for 4 guests on Saturday at 7:30 PM under the name Martin. Your confirmation number is TF-12345. You’ll also receive a confirmation email from TheFork. Is there anything else I can help you with?
Caller: Do you have a table for Friday evening?Agent: Let me check… Unfortunately, Friday evening is fully booked. I can see availability on Thursday evening at 8:00 PM or Saturday lunch at 12:30 PM. Would either of those work for you?Caller: Saturday lunch works.Agent: Excellent! How many guests will you be?

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Availability Data

Your agent receives the following information:

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Reservation Data

When creating a reservation, the following information is collected:

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Technical Details

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Limitations

Current limitations:
  • Cannot modify existing reservations (cancel only via TheFork app)
  • Requires active TheFork Manager subscription
  • Some menu options may not be available for all slots

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Troubleshooting

  • Verify your restaurant UUID from the TheFork Manager dashboard
  • Ensure your restaurant is active on TheFork
  • The UUID should be a 36-character identifier (not a number)
  • Check if availability is configured in TheFork Manager
  • Verify you’re searching for a date when the restaurant is open
  • Try searching for dates further in advance
  • Ensure all required fields are provided (name, phone, email, date, time, guests)
  • Check if the time slot is still available (may have been booked)
  • Verify the phone number format is correct
  • This can happen during high traffic periods
  • The agent will inform the caller and suggest trying again
  • Check your internet connection

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Next Steps

Zenchef

Alternative restaurant integration

Google Calendar

Sync reservations to calendar