Overview
Connect Slack to receive real-time notifications when calls are qualified. Your team gets instant alerts with call summaries and key information.What You Can Do
Setup
1
Connect Slack
Go to Integrations → Click Create Integration → Select Slack
2
Choose Workspace
Sign in to your Slack workspace and authorize Tala
3
Select Channel
Pick the channel where notifications should be posted
4
Configure Trigger
Set action to Qualified Calls to only notify on transfers
Notification Format
When a call is qualified, Slack receives a message like:Configuration Options
Technical Details
Troubleshooting
Not receiving notifications
Not receiving notifications
- Verify integration shows as Connected
- Check the action is set correctly (All Calls vs Qualified)
- Ensure the Slack channel still exists
- Webhook URLs expire if the Slack app is removed
Messages going to wrong channel
Messages going to wrong channel
- Disconnect and reconnect the integration
- Select the correct channel during setup
Next Steps
Workflows
Create agents that qualify leads
Best Practices
Design effective call flows