> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tala-assistant.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Voice Agents

> Learn how to create and configure AI-powered voice agents in Tala

## Overview

Voice agents (also called workflows) are the core of Tala. They handle phone conversations with your customers, whether for inbound support, outbound sales, or automated follow-ups.

## Creating Your First Voice Agent

### Method 1: AI-Assisted Creation (Recommended)

The fastest way to create a voice agent is using our AI assistant:

1. Navigate to **Workflows** from the main menu
2. Click **Create New Workflow**
3. Select **Create with AI**
4. Fill in the basic information:
   * **Company name**: Your business name
   * **Activity description**: What your company does
   * **Tone**: Professional, friendly, casual, etc.
   * **Target audience**: Who the agent will be talking to
5. Answer 2-3 follow-up questions to refine the agent's behavior
6. Review and customize the generated workflow

<Note>
  The AI generates a complete conversation flow based on your inputs. You can always edit it afterwards.
</Note>

### Method 2: Start from Scratch

For full control over your agent:

1. Navigate to **Workflows**
2. Click **Create New Workflow**
3. Select **Start from Scratch**
4. Use the visual editor to build your conversation flow

### Method 3: Use a Template

Choose from pre-built templates for common use cases:

* **Customer Support** - Handle inbound support requests
* **Appointment Booking** - Schedule meetings and appointments
* **Lead Qualification** - Qualify sales prospects
* **Survey Collection** - Gather customer feedback

## What Makes a Good Voice Agent?

<CardGroup cols={2}>
  <Card title="Clear Purpose" icon="bullseye">
    Define exactly what the agent should accomplish in each call
  </Card>

  <Card title="Natural Conversation" icon="comments">
    Use conversational language, not robotic scripts
  </Card>

  <Card title="Handle Edge Cases" icon="shield">
    Prepare for unexpected responses and graceful handoffs
  </Card>

  <Card title="Test Thoroughly" icon="flask">
    Use Looptalk to test before going live
  </Card>
</CardGroup>

## Workflow Components

Each voice agent consists of:

| Component             | Description                                                    |
| --------------------- | -------------------------------------------------------------- |
| **Greeting**          | How the agent introduces itself                                |
| **Conversation Flow** | The logic and branches of the conversation                     |
| **Tools**             | External actions (check availability, book appointments, etc.) |
| **Transfer**          | Optionally transfer the call to a human                        |
| **Closing**           | How the agent ends the call                                    |

## Next Steps

* [Configure your workflow in the editor](/workflows/workflow-editor)
* [Set up call transfers to humans](/workflows/call-transfer)
* [Discover available tools](/workflows/tools)
* [Learn best practices for voice agents](/workflows/best-practices)
* [Test your agent with Looptalk](/features/looptalk)